Returns at Varenna are always free of charge. The return deadline is 30 days from the shipment confirmation date.
The garments must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without alterations and with their corresponding purchase document). The purchase receipt is essential for orders made with a gift receipt so that the refund is not processed using the same payment method used for the purchase.
Returns must always be made at the same store where the purchase was made. Under the aforementioned terms, you can return an item at a post office/collection point, requesting the label from your account on our website.
Varenna reserves the right to refuse returns outside the time limit, if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. Varenna may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back.
IMPORTANT: If you want to return items from more than one order, it is essential that you request collection for each one and according to the number of boxes you wish to return. Varenna is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different order.
When selecting a delivery method not provided for in our return conditions, we consider that it is your responsibility and you must bear the direct cost of both shipping and the product in the event of loss.