Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. This means that garments must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs, and with their corresponding purchase document). It must also be in the original packaging.
Covid-19 All returns coming back from customers undergo a mandatory 3 day quarantine period before being opened and inspected.
Additional non-returnable items: - Gift cards
Returns must always be made in the same market where the purchase was made. Under the aforementioned terms, you can return an item at a post office/collection point, requesting the label from your account on our website. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Varenna reserves the right to refuse returns outside the time limit if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. Varenna may withhold reimbursement until we have received the goods, or you have supplied evidence of having sent them back.
Note: If you want to return items from more than one order, it is essential that you request collection for each one and according to the number of boxes you wish to return. Varenna is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different order.
When selecting a delivery method not provided for in our return conditions, we consider that it is your responsibility and you must bear the direct cost of both shipping and the product in the event of a loss.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Processing: If you are approved, refunds will be made using the same payment method used to process the order in a maximum of 14 days, depending on your bank and the method of payment used. If you haven’t received a refund yet, first check your bank account again, as there is often some processing time before a refund is posted. If you have done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the amount of your refund is incorrect, please contact our Customer Service department, and we will resolve the problem as soon as possible.
Exchanges: We only replace items if they are defective or damaged. Please notify us within 2 days of delivery. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
HiO - Varenna Activewear USA LLC
37 Lispenard St, New York, NY
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping: To return your product, you should mail your product to:
HiO - Varenna Activewear USA LLC
37 Lispenard St, New York, NY 10013
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.